Refund policy

Returns Policy for Individuals

For Damaged Products

If you receive a damaged or incorrect title, please take a picture of the product and the box and contact publishing@chasmgaming.com for further instructions.

For All Other Returns

  1. Please email publishing@chasmgaming.com with a refund request and include your order number.
  2. Refunds or exchanges are only available for purchases made within 30 days.
  3. To be eligible for a refund, your item must be unused and in resaleable condition, and it must also be in the original packaging.
  4. The customer is responsible to pay return shipping.
  5. No return shipment carton may exceed 50 pounds in weight.
  6. All return shipments must be addressed to:
    Chasm Gaming C/O,
    Key Fulfillment Solutions,
    3596 Moline Street Unit 118
    Aurora, CO 80010
  7. When the returned product is received, we will issue a refund for the purchase price. We will not refund the shipping cost.
  8. When a refund is issued, you will receive an email notification from chasmgaming.com. Please allow 5–10 business days for transaction to process. If you have checked with your bank and see no refund, please contact us at publishing@chasmgaming.com.
  9. Please email publishing@chasmgaming.com for further help.

Returns Policy for Vendors

Please contact orders@chasmgaming.com for returns within 3 months of order.